Returns & Exchanges

At CustomTent by ABCCANOPY, we stand behind the quality of our personalized products and offer a 30-day satisfaction guarantee on all standard hardware and non-customized accessories. Due to the unique nature of custom-printed items, returns are accepted only in cases of manufacturing defects or shipping damage.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation of the reason for the return.

2

Provide Documentation

For custom-printed items or damaged goods, upload clear photos of the defect or shipping damage to help our quality control team assess the claim.

3

Receive Authorization

Once approved, you will receive a Return Merchandise Authorization (RMA) number and the specific warehouse address for your shipment.

4

Ship and Refund

Pack the items securely in their original packaging and provide a tracking number; your refund or replacement will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing